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NAAGNorth American Automotive Group, Inc. is an industry leader in providing products and services that help our partner dealers boost their customer satisfaction and retention and improve their profitability. We offer a broad range of Finance & Insurance solutions. We provide expert training and support for all dealership personnel, from F&I to sales, service and management teams.

NAAG is proud to be a faith based business, which means the products and services we offer are the finest available in the industry supported by a team with integrity and a total focus on providing unsurpassed service.

NAAG Product Set

The NAAG Product Set

NAAG provides a wide range of services and support to auto, marine, RV, motorcyle and powersports dealerships. Our product set ranges from traditional F&I services to software, training and reinsurance.

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The NAAG Team

The NAAG team is quite literally, at your service. It isn't just our trademark, it is our bedrock business principal. Put us to work for you.

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NAAG News

 

Auto Finance Forecast: Mostly Sunny with a Few Dark Clouds

Auto Finance Forecast: Mostly Sunny with a Few Dark Clouds

The forecast for auto finance in 2017 is mostly sunny. But growth in longer-term loans, a corresponding increase in negative equity, declining used-car prices, a high level of incentives, and an uptick in interest rates are dark clouds to keep an eye on, analysts said.

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NAAG's 6th Annual There Is A Santa Event

NAAG's 6th Annual There Is A Santa Event

At ​North American Automotive Group we are committed to helping and supporting the community in which we work in.

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Car Dealers Are Dangerously Uneducated About New Safety Features

Car Dealers Are Dangerously Uneducated About New Safety Features

A new report says that's a big problem for safety.

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Selling Solutions, Not Products

Selling Solutions, Not Products

Great F&I professionals don’t jump to conclusions, and they don’t try to solve problems for customers. Instead, they solve problems with customers. F&I trainer explains how.

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5 F&I Trends to Watch in 2017

5 F&I Trends to Watch in 2017

Are there big changes in store for the finance and insurance office in 2017? Here are five issues and trends to watch this year.

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Role-Play Your Way to Success

Role-Play Your Way to Success

Agents who add role-playing to their training curriculum will be rewarded with better-prepared and more productive F&I teams.

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Auto Sales Strong as Industry Nears Record High for 2016

Auto Sales Strong as Industry Nears Record High for 2016

U.S. automakers enjoyed stronger sales than expected in December, suggesting that the auto industry may set an all-time full-year record for vehicle sales.

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Get Personal to Get Buyers to Protect Tech

Get Personal to Get Buyers to Protect Tech

Let customers' interests guide service contract pitch.

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Ford, following Trump criticism, cancels plans for $1.6 billion Mexico plant

Ford, following Trump criticism, cancels plans for $1.6 billion Mexico plant

Ford, following months of criticism from President-elect Donald Trump for expanding operations in Mexico, said today it will cancel its $1.6 billion assembly plant in Mexico, instead investing $700 million in the U.S.

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RouteOne Targeting Digital Retailing With Acquisition of MaximTrak

RouteOne Targeting Digital Retailing With Acquisition of MaximTrak

“Eventually is really not acceptable in today’s operating world” was how CEO Justin Oesterle described RouteOne’s decision to acquire F&I solution maker MaximTrak Technologies.

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Subprime Borrowers, Expected Interest Rate Hikes to Drive Up Delinquency Rates in 2017

Subprime Borrowers, Expected Interest Rate Hikes to Drive Up Delinquency Rates in 2017

Transunion projects the auto loan delinquency rate for consumers with payments 60 or more days past due to close the year at 1.4%, the highest level since year-end 2009. Even with this increase, TransUnion said delinquency rates will remain well below levels observed during the last recession.

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Trust in Salespeople Top Pain Point for Consumers, DealerSocket Reports

Trust in Salespeople Top Pain Point for Consumers, DealerSocket Reports

Cutting transaction times was the No. 1 focus for franchised dealers in 2016, but it wasn't the top pain point for car buyers, according to DealerSocket's 2016 Dealership Action Report.

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Alfa Romeo Returns To The U.S. With The Dynamic Giulia Sports Sedan

Alfa Romeo Returns To The U.S. With The Dynamic Giulia Sports Sedan

Alfa Romeo’s return to the U.S. is getting underway in earnest with the launch of the Giulia sedan, with pricing announced this week.

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Helion: 5 Priorities for Dealership IT Departments in 2017

Helion: 5 Priorities for Dealership IT Departments in 2017

Helion Automotive Technologies issued its Top 5 priorities for dealership IT departments today. According to the company, allocating budgets to improve internet bandwidth, wireless signals, incoming call flow, security and regulatory compliance are a must for 2017.

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The Number One Question

The Number One Question

Successfully training an F&I team requires agents and dealers to ask where that department is going and how to get there.

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Will Millennials Buy F&I Products?

Will Millennials Buy F&I Products?

​The auto industry has long been striving to understand millennials. But in the F&I world, some wonder: Will millennials buy F&I products?

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Nine Los Angeles Dealerships Charged With Payment Packing, Yo-Yo Financing

Nine Los Angeles Dealerships Charged With Payment Packing, Yo-Yo Financing

The Federal Trade Commission charged nine Los Angeles-area dealerships and their owners with a wide range of deceptive, and unfair sales and financing practices, including payment packing and using "yo-yo" financing tactics.

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NAAG Celebrates a Successful Year with Top Performers in Telluride, CO

NAAG Celebrates a Successful Year with Top Performers in Telluride, CO

Key NAAG Performers spent the week celebrating a successful year in business in Telluride, Colorado.

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Leasing Booms as Automakers Work to Balance Residual Values, Monthly Payments

Leasing Booms as Automakers Work to Balance Residual Values, Monthly Payments

In the first six months of 2016, 2.2 million vehicles were leased, the highest number ever for the first half of a year and a 13 percent increase over the first half of 2015.

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DocuPAD Exemplifies the F&I Debate Over Price vs. Value

DocuPAD Exemplifies the F&I Debate Over Price vs. Value

DocuPAD, a flat screen that nearly covers the F&I manager’s desk, lets the manager and customer see every step of the process simultaneously.

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Millennials: Recruiting, Training and Retaining them is Key to Dealerships’ Future

Millennials: Recruiting, Training and Retaining them is Key to Dealerships’ Future

Everyone says Millennials are 'different,' but they still need jobs. Learn what to expect when hiring younger agents and helping dealers hire younger workers.

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Growing CPO Volume Offers F&I Opportunities

Growing CPO Volume Offers F&I Opportunities

Experts suggest wraparounds, appearance packages.

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Market Share for Subprime Auto Lending Declined in Q2

Market Share for Subprime Auto Lending Declined in Q2

Subprime loan share is declining despite chatter around a subprime bubble, Experian said today in its second-quarter State of the Automotive Finance Market report.

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How Can We Sell More on the Worst Day of the Week?

How Can We Sell More on the Worst Day of the Week?

Sales professionals can beat the midweek blues by treating their worst selling day as though it falls on the last day of the month.

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Paper or Plastic: Which Works Best in F&I?

Paper or Plastic: Which Works Best in F&I?

The success of electronic presentation solutions will hinge on their ability to meet customers’ expectations for speed and ease of use.

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Study: Consumers Want to Buy Big-Ticket Items From Their Smartphones

Study: Consumers Want to Buy Big-Ticket Items From Their Smartphones

A new study shows that one-third of consumers are open to buying cars from their mobile device. However, the same study showed that 86% of them still want to test-drive the vehicle before purchases.

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TransUnion: Average Auto Loan Balance Reaches Post-Recession High in Q2

TransUnion: Average Auto Loan Balance Reaches Post-Recession High in Q2

The average auto loan balance reached its highest post-recession level during the second quarter, according to TransUnion. Delinquencies were also up, but the firm said the slight increase was no cause for concern.

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3 Steps to Selling Road Hazard Protection

3 Steps to Selling Road Hazard Protection

AAA has given F&I managers a $3 billion reason every customer needs to drive off the lot with road hazard protection. Two F&I pros lay out a process for doing just that.

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The Five 'T's' of the F&I Process

The Five 'T's' of the F&I Process

Imparting the values of trust, talk, transition, target and tell to the F&I managers you train will go a long way toward boosting their production and improving customer service.

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Leveraging Prepaid Maintenance

Leveraging Prepaid Maintenance

With the right foundation in place, maintenance programs help dealers promote a customer-first culture and help agents earn more long-term business.

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Southeast Region Top Producing Agencies

Southeast Region Top Producing Agencies

Allstate Dealer Services Ranks NAAG Amongst Top Performing Agencies.

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A Winning Strategy for Closing More Business

A Winning Strategy for Closing More Business

With an informed presentation and a willingness to get involved at every level, agents can increase their value proposition and win more long-term dealer clients.

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F&I Products for the High-Mileage Market

F&I Products for the High-Mileage Market

Products that support the more affordable side of the used market can be a profitable addition to an agent’s portfolio.

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The Bundled Products Value Proposition

The Bundled Products Value Proposition

Product providers examine the unique value proposition bundled F&I products offer to dealers and car buyers and the challenges of finding the right combinations.

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Industry Trends for 2016

Industry Trends for 2016

Executives and thought leaders from the F&I product and administration industry share their predictions for the year ahead.

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Structuring a Better Menu

Structuring a Better Menu

Give your finance managers every chance to succeed by building a menu that allows car buyers to make the right choices to protect their purchases.

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Compliance at the Ground Level

Compliance at the Ground Level

A non-technical review of the automotive regulatory landscape.

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F&I Participation Programs: A Look at the Options

F&I Participation Programs: A Look at the Options

Spencer Re’s Brian Feldman examines the intricacies of reinsurance programs, including retros, CFCs and NCFCs.

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The Return Of The Leg

The Return Of The Leg

To the detriment of dealers and car buyers — and to the benefit of state attorneys general —payment packing appears to be making a comeback.

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5 Ways to Fight Compliance Fatigue

5 Ways to Fight Compliance Fatigue

It’s budget season! Use these five strategies to tackle your annual fiduciary chores with gusto.

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How F&I Meets Buyer “Techspectations”

How F&I Meets Buyer “Techspectations”

NAAG has a fully integrated solution to alleviate all your F&I frustration called the Allstate GRASP program.

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Free Legal Advice

Free Legal Advice

P&A’s resident legal eagle lists free online sources for information about rules, regulations and government agencies.

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Embracing Digital F&I

Embracing Digital F&I

Adding a digital element to the F&I product selection process can improve the car-buying experience while increasing dealer profitability.

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U.S. Auto Sales Hit 17.5 Million Annual Rate in February

U.S. Auto Sales Hit 17.5 Million Annual Rate in February

Any fears that the U.S. auto industry will lose its momentum in the wake of market turbulence or global economic turmoil failed to take root in February, as automakers posted a 6.9% sales increase, compared with a year earlier.

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New Ancillary Products for RV, Marine and Powersports

New Ancillary Products for RV, Marine and Powersports

Protective Asset Protection worked with Vehicles Administrative Services (VAS) to create several new ancillary products for Specialty Products (RV, Powersports and Marine).

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Consumer Reports: Audi, Subaru Lead Top 30 Car Brands

Consumer Reports: Audi, Subaru Lead Top 30 Car Brands

Consumer Reports survey names Audi top brand despite emissions scandal.

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NAAG Starts The Year Strong

NAAG Starts The Year Strong

Allstate Dealer Services has named the North American Automotive Group the Southeast region top producing agency for Tire and Wheel for January 2016. There's also more....

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NAAG Celebrates 20 Years of Providing Service

NAAG Celebrates 20 Years of Providing Service

On August 15th 2015, North American Automotive Group Reached a Milestone - 20 Years of Providing Service to Leading North American Automobile Dealers

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